Frequently Asked Questions
Below you’ll find answers to the questions we get asked the most about Fashionlegs® products / shipping / returns and Payments.
FAQ
Do I have to pay multiple shipping costs for several orders?
Shipping is calculated at checkout based on the number of items in your basket. All orders are shipped using Royal Mail. Orders are calculated based on size and weight. Fashionlegs® then provide the cheapest option to post your items in a timely fashion.
I want to cancel my order.
Orders can be cancelled by calling our Call centre directly on +44 330 133 1077 or email [email protected]. However, we work to send your shipment out as quickly as possible, and in many cases, your order will be processed immediately after we receive your order. As a result, your order cannot be cancelled. You can, however, return the delivery after you receive it.
How high are the postage costs?
Postage costs are based on how many items you order. After adding your items, you can always calculate your postage costs by viewing your shopping basket. We offer a variety of postage services using Royal Mail.
When will my item be delivered?
Most items are shipped within 24 hours of receiving your order. Items are sent standard 1st class, or you can choose a tracked service by viewing your basket before checkout.
Do you deliver abroad?
Fashionlegs® are a UK based company, but we're happy to say we ship worldwide to most countries.
My name/address has changed.
You can easily change your name and address online in the 'My Account' area. Providing you've created a free account with Fashionlegs®.
Can I return the goods, and who pays for this?
Yes, you can return delivered goods without giving a reason within the return period of 7 days. Providing items have not been opened from their original packaging or deemed to have been opened. Fashionlegs® does not offer a free return policy. We will provide a full refund once we receive your return items within seven working days.
Where do I send complaints about product defects?
If you have a complaint regarding any of your products purchased from our online shop (despite our careful quality control). Please return your products with a short note explaining your complaint. Your returned products will be subjected to a detailed examination by our quality control department. And a full refund or replacement items will be given. Please note it is only possible to make complaints about products you have purchased from our online shop.
Where can I see the available sizes?
The sizes available for each product can be found directly on the product page above the 'Add to Basket button. You can also click on the ‘Sizing’ link in the footer of every page.
How high is the minimum order value?
Fashionlegs® does not have a minimum order value.
How long does the delivery take?
Using the standard Royal Mail 1st Class service, orders are generally posted within 24 hours of receiving your order. But this is not guaranteed. Royal Mail aims to deliver 93% of 1st Class mail the next working day after posting for orders from within the UK. Royal Mail delivers to Europe in 3 to 5 working days on receipt of package and the rest of the world in 5 to 7 working days.
Payments by credit card or debit card.
We accept Euro/Mastercard, Visa and Visa Debit. We do not store your credit or debit card information. Payments are captured directly on our payment gateway partner's site (Stripe) using the highest level of bank-grade SSL encryption. Your full details are transmitted encoded via SSL-Servers using 256-bit encryption where possible. Payments can also be made using PayPal. Again payments are taken via the PayPal website using the same level of encryption.
What are cookies, and why are they used?
Cookies are small data sets stored on your computer hard drive by websites to guarantee recognition when you revisit websites. To submit an order with Fashionlegs®, you must permit cookies to be saved by your browser. This is a common application which enhances service and comfort for the user. You can deactivate the saving of cookies by adjusting the settings in your browser. This allows your shopping basket to be kept available.